Frequently Asked Questions Category

Will you match another company’s price?

Monday, February 20th, 2012

Look, we’re professionals offering a professional service, not some fly-by-night.


How often should a water heater be changed?

Tuesday, August 9th, 2011

Water heaters typically require some maintenance every 6 months or so……


What are the steps to flush and drain a water heater?

Tuesday, August 9th, 2011

Most times this process is detailed in the water heater installation……


How does one make a water heater last longer?

Tuesday, August 9th, 2011

Always read the manual and follow the manufacturers recommendations …….


How much is a service call? (i.e.,how much to show up?)

Tuesday, July 19th, 2011

Our standard dispatch fee is $39.95.  The dispatch fee is waived if and when any service work is done at the residence or facility.  All NVP(Nixco Value Plan) customers do not have a dispatch fee.


Are you licensed? By whom?

Tuesday, July 19th, 2011

We are licensed by the State of Ohio, State of Kentucky and the State of Indiana.


How much do you charge by the hour?

Tuesday, July 19th, 2011

You get the price in writing before we start any work.


Do you provide after-hours service?

Tuesday, July 19th, 2011

Yes, we provide after hours and emergency service to all customers.


Do you provide same-day service?

Tuesday, July 19th, 2011

Yes, we do provide same day service if the schedule allows


Are you family owned?

Tuesday, July 19th, 2011

Yes, we are a family owned business.