Nixco Plumbing - The leading full-service residential and commercial plumbing professional in Greater Cincinnati

FOR IMMEDIATE RELEASE:

Contacts:
Cincinnati BBB Jocile Ehrlich, President 513.421.3165 800.471.3015 513.621.0907 fax		Nixco Plumbing Jeff Heger, President 513.398.5907 jeff@nixcoplumbing.com

Better Business Bureau Honors Nixco Plumbing with 2008 Torch Award for Marketplace Ethics

Flat-Rate Pricing and Stringent Service Standards Among Tri-State Company’s Exemplary Ethical Practices

CINCINNATI, October 31, 2008— Striving to differentiate through a superior standard of service, Nixco Plumbing today announced that it was chosen as the 2008 Winner of the Cincinnati Better Business Bureau Torch Award in the category for businesses with 21-100 employees. The Better Business Bureau (BBB) celebrated the winners and honorees of its 2008 Torch Award for Marketplace Ethics at a gala evening at Cincinnati's Music Hall last week.

The BBB, founded with a mission to see that all share in the opportunity through a fair and equitable marketplace, has recognized 12 businesses and nonprofit organizations in the Tri-State for their commitment to the ideals of marketplace ethics. Criteria included: High ethical standards demonstrated through practices, a longstanding reputation for ethics in the marketplace, true representation in advertising, employee training programs, and high-value management practices.
"The Torch Award encompasses the spirit and tradition of the BBB unlike anything else," said BBB President Jocile Ehrlich. "It recognizes and honors businesses and organizations who fully commit themselves to ethical practices in all aspects of their business dealings."

The Torch Award recipients were chosen by a distinguished panel of independent judges that included: Mike Laatsch, Vice President Public Relations, Western Southern Financial Group; Vincent Davis, Director Customer Operations, Duke Energy; John Ritter, Co-Owner, Ritter Daniher Financial Advisory, LLC; Jennifer Goodin, Executive Director, Ronald McDonald House Charities; Tom Gill, President, Tom Gill Chevrolet. The judges evaluated the applications based on the eight judging criteria established by the Council of Better Business Bureaus and the International Torch Award Program. The finalists were chosen by the judges based on the overall scores; the Torch Award recipient being the top finalist in each category.

"At Nixco Plumbing, we’ve maintained an unfaltering commitment to ethical practices for 30 years," said Jeff Heger, president, Nixco Plumbing. "We’re thrilled to have our approach to service and business officially recognized by the BBB among so many other exceptional companies. Knowing the BBB’s standards and the caliber of the business, nonprofit and academic leaders that provided weigh-in, this is indeed an honor."

In line with its longstanding reputation for excellence, Nixco’s policies were among the many aspects of the business highlighted in its BBB award application. Nixco’s up-front approach to pricing (through its flat-rate pricing structure) eliminates the anxiety so many customers go through when faced with an unplanned expense. Before any work begins, Nixco provide the customer with the total cost, eliminating surprises and hidden charges.

Nixco also provides its service techs, customer service representatives, and management team with extensive training. The company’s policies safeguard against issues that impact the traditional customer-plumber relationship; namely pricing discrepancies and a lack of respect for the customer’s home. Nixco professionals are known for leaving a job site in better condition than it was in when they arrived.

About Nixco Plumbing
Nixco Plumbing, Inc. is a family owned full-service residential and commercial plumbing company founded in 1978. The company’s focus on earning the lifelong business of the customer is reflected in the quality, care and professionalism it brings to every service call and project. Nixco partners with select companies and manufacturers to offer a full range of plumbing services. Operating its own customer service department, Nixco offers distinct advantages through extras like flat rate pricing, extended warranties, a universal protection program and 24/7 availability with emergency radio dispatch. Nixco is proud to be a member of QSC (Quality Service Contractors) and PHCC (Plumbing, Heating, and Cooling Contractors). For more information, please visit www.nixcoplumbing.com.

About the Cincinnati BBB
The Cincinnati BBB was founded in 1926 when the economy was roaring. Consumers needed to be able to rely and trust the companies they dealt with on a daily basis. The BBB’s founding members recognized that need and formed an organization that would set standards, lead the way, and promote a better, respectable and more ethical marketplace. The Torch Awards are a continuation of the BBB’s 82-year tradition and commitment to furthering that mission.

For more information about the Torch Award Program for Marketplace Ethics, contact the Cincinnati Better Business Bureau at 513.421.3165 or 800.471.3015.